Facilitating site investigations and understanding impacts for stakeholders on the SD2GM project.

Stakeholder engagement

The Pacific Motorway (M1) is one of Queensland’s busiest roads that connects Brisbane and the Gold Coast, with more than 150,000 motorists every day.

Jacobs engaged Struber to deliver the community and stakeholder engagement during the preliminary and detailed design phase for the 3.5 kilometre northbound stretch between Sports Drive and the Gateway Motorway (SD2GM).

Struber initially arranged and facilitated a Smart Motorways workshop with 18 Jacobs and TMR representatives to achieve team collaboration during the design phase.

The focus of external engagement was to establish relationships with directly affected businesses adjacent the highway with a one-on-one, in-person engagement focus.

This approach aimed to facilitate site investigations to inform the design, and also understand business and service operations to achieve no surprises of how revised property boundaries, access, frontage and services could be accommodated in the future.

Our thorough understanding of stakeholders and proactive approach helped the design team hit the ground running with site investigations.
  • Facilitated an initial project team workshop to enable the team to hit the ground running
  • Met with directly affected landowners including a school, church, business park development and private property owners to manage access for site investigations
  • Engaged with stakeholders about the preliminary design to understand key issues and opportunities to inform detailed design and construction methodology
  • Developed Communication and Engagement plan and supporting collateral including key messages, frequently asked questions, website copy and newsletter
Project results
  • 18 Jacobs and TMR representatives attended kick-off workshop to achieve project team collaboration
  • Facilitated property access so site investigations were completed within one month
  • Achieved positive interactions with stakeholders to progress the detailed design within a tight timeframe

November 8, 2021
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